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Home > General Info
-ARTWORK
-CALIFORNIA PROPOSITION 65
-CATALOG PRICE INCREASES
-FAIR LABOR / CODE OF CONDUCT
-HIGHER QUANTITY PRICING
-METALLIC IMPRINTS
-OVERRUNS & UNDERRUNS
-PMS COLOR MATCHING
-PRODUCTION TIME
-RETURNS / CLAIMS
-SHIPPING
-TERMS
-TO BECOME A REGISTER USER - COMING SOON!
-UPC BARCODING & PRE-PRICING

ARTWORK 
Artwork should be supplied as camera-ready with clean, sharp, black & white line art. Faxed artwork does not qualify as camera-ready. Electronic artwork can be emailed to art@rdspecialty.com. Please be sure to reference your purchase order number. We accept .eps, .ai or .tiff formatted files. All fonts must be converted to curves, paths, or outlines. Please do not send artwork that has been placed in a program such as Word, PowerPoint, or Publisher.


CALIFORNIA PROPOSITION 65 
Under a law in California, some products containing certain substances listed by the State of California, including lead and cadmium, may require warnings to consumers. This law is referred to as Proposition 65. Some designated web items may require a warning under California Proposition 65 if sold or distributed in the state of California. R&D Specialty now offers the following alternatives to decorate many of our glass and ceramic drinkware that do not require Prop 65 warnings:

1. New re-formulated zinc based ceramic enamels
2. Organic based colors
3. Four color process sublimation

Please indicate on your order if you would prefer one of these alternative decorating methods. Contact R&D Specialty for more information.

By way of this notification, retailers and end users hold R&D Specialty harmless from all liability for alleged Proposition 65 violations including all costs associated with defending any legal claims due to Proposition 65 violations.


CATALOG PRICE INCREASES 
Every effort was made to project material cost increases from our suppliers. Where necessary, these increases are included in our current pricing. However, due to the volatility of crude oil prices and the associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice if necessary. If this is required, we will do everything we can to announce the changes ahead of time. We understand and regret the inconvenience this may cause you.


FAIR LABOR / CODE OF CONDUCT 
R&D Specialty has an established Workplace Code of Conduct which can be viewed here. R&D Specialty is also a member of the Fair Labor Association, enrolled as a Category C Licensee in the FLA Licensee Program and is also participating in the Enhanced Licensee Program. Contact R&D Specialty for more information.


HIGHER QUANTITY PRICING 
Pricing for quantities exceeding those in the Price List is available for most items. Contact R&D Specialty for more information.


METALLIC IMPRINTS 
Metallic gold and platinum imprints are available on most ceramic and glass products for an additional charge of $.65 per side/location. Contact R&D Specialty for more information.


OVERRUNS & UNDERRUNS 
Every effort will be made to ship the exact quantity ordered, however shipments are subject to 10% over or under the quantity ordered and must be considered fulfillment of the order.


PMS COLOR MATCHING 
Every attempt will be made to match PMS imprint colors, however an exact match is not guaranteed and may not be available for some items. Contact R&D Specialty for more information


PRODUCTION TIME 
Normal production time for most catalog items is 2-3 weeks after credit approval, receipt of acceptable artwork, final customer art approval and licensing approval (if applicable). However, there are some catalog items that require longer lead times. Rush service may also be available on some items. Contact R&D Specialty for further production time details.


RETURNS / CLAIMS 
Return merchandise will not be accepted without prior written authorization from R&D Specialty. Returns will not be accepted after 90 days from receipt of shipment. Breakage claims must be reported within 15 days from receipt of shipment. Please do not accept shipments with obvious damage.


SHIPPING 
All orders will be shipped UPS, FedEx or by truck. All freight charges will be billed on invoicing. Please inform your sales representative or contact R&D Specialty if freight collect shipping is required. A handling charge may apply for freight collect shipping.


TERMS 
Net 30-day terms will be extended to accounts approved by R&D Specialty. New accounts will require a deposit on the initial order. Please submit credit information with new orders to obtain credit approval. For your convenience, we accept Visa, MasterCard & American Express.


TO BECOME A REGISTER USER - COMING SOON! 
Click on the Account Registration link (coming soon!) on our home page. This will bring you to a Registration page. Enter all mandatory information in the text boxes and click on the Send button at the bottom of the page. A User ID and password will be sent to your e-mail address shortly after processing. After you receive your password, you may login to enter the site as a registered user.


UPC BARCODING & PRE-PRICING 
Bar coding and pre-pricing are available for an additional charge of $.10 per item. R&D Specialty uses UPC-A standard format but can also match any current bar code format. Please inform your sales representative or R&D Specialty if bar coding is required, which format is preferred and the retail price needed.


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